The beauty industry is expected to have a bright future, with global sales reaching $131 billion by 2026. This is up from $72 billion in just 2020, according to a report published in March of 2022 by Statista’s research department. With these kinds of numbers, it’s no wonder that so many people are trying to get a piece of the pie!
The beauty industry is a competitive one, and customer experience is a key differentiator. To stay ahead of the curve, it’s important to be aware of the challenges that can impact customer experience in this industry.