Customer Focus course is designed by Mr. Sravan Mahesh to help management with customer focus.
Every member of staff will an understanding of: Types of consumer needs, Understanding the customer and their requirements.
This course focused on customers so that all customer needs are met, and that any problems that arise are identified and resolved.
Learners will be introduced to the concept of customer focus that covers the types of consumer needs, how to identify customer requirements, and learn about potential solutions.
The Customer Focus course is a precursor to the Customer Relationship Management course and focuses on understanding customers, consumer needs, and customer requirements.