Knowledge base software is a digital tool that helps organizations create, store, organize, and manage information in a centralized repository. It allows users to easily access and share content such as FAQs, tutorials, troubleshooting guides, and documentation, promoting self-service support and enhancing productivity. Often equipped with search, categorization, and collaborative features, knowledge base software is widely used by customer support teams, internal help desks, and product documentation teams to streamline information retrieval and improve knowledge sharing.
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