The client, a leading medical services provider, faced challenges in managing the mortality index process, a critical but time-intensive task essential for assessing patient risk throughout their hospital stays. Each month, approximately 900 patients undergo manual reviews multiple times a day. Staff are required to consult patient data and medical conditions from the EPIC system and cross-reference these with the Vizient Rosk Model Calculator. This process is governed by a comprehensive set of rules and regulations, making it complex, labour-intensive, and prone to errors.