Salesforce Services Cloud is a CRM platform similar to the Sales Cloud but for customer service and support for any issues and grievances that may arise once the sales are completed. The service agents try to resolve their problems with the help of this platform in the most efficient way possible.
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With Service Cloud, organizations can manage customer cases, automate repetitive tasks, and provide personalized support to their customers. Salesforce Service Cloud is a powerful customer service platform providing organizations with the tools to streamline their support processes and improve the customer satisfaction.